If you want to fix Snapchat not loading snaps or stuck on the tap to load screen issue, you are in the right place. This post will explain how you can resolve this snap, not loading problem with several methods. We have discussed each step thoroughly. Not only you but also many Snapchat users are complaining about this issue. That’s why we have decided to share this tutorial.
With the tagline of “The Fastest Way to Share a Moment,” Snapchat is one of the booming social media that fits the millennium’s networking urges. It lets you connect and share fun moments among friends and family members within a second. Using this app, you can send your moment to your friends. The short stories such as pictures, messages, and videos are called snaps.
Though Snapchat is more like a social network, it has a distinguishable feature; you can share a snap or story that lasts for 24 hours. After 24 hours, the snaps will disappear, and the recipient will not see the pictures. It becomes so large that as of June 2020, an average of 238 million users worldwide access this app every day.
However, apart from all the benefits and features, still, many users complain that their Snapchat is not loading the snaps and stucks on the “Tap to Load Screen” phase. Often, when the user sends a snap to another, the recipients cannot see the snaps; they only see the black screen that shows tap to load the snap. No matter how many times they tap the display on the screen, the snaps do not load. If you are having this type of issue, check out the sections below. We have revealed few strategies to fix snaps not loading issue.
How to Fix Snapchat not loading snaps Issue
To fix the Snapchat not loading snap issue, you can try several troubleshooting methods to fix this problem. If you are stuck on the “Tap to load screen” phase, you can try the steps below. However, our methods are simple; we have applied a few tricks to lose data during the process. Here, we have tested four methods, consequently. Try each troubleshooting method and check whether the issues resolves or not. In this post, we will share the troubleshooting for both Android and iOS platforms. So follow the steps if you use any of the above OS systems.
1. Restarting Smartphone
The primary method is to restart the device to fix the snap, not the loading error. If this is a minor issue like the app is not loaded correctly, restarting it will work. So reboot the Smartphone, and it will solve the load issue of the Snapchat application. For both Android and iOS users, we have shared the rebooting method.
For Android Users: If you have an Android device and face the Snapchat not loading issue, then press the power button and volume down button together until the next screen appears. Now, tap on the “Restart” option, and the device will restart.
For iOS Users: To reboot iPhone or iPad, press and release the volume up button, and then press the power button until you see the Apple logo on the screen.
2. Clearing Snapchat Cache Files
After downloading and installing Snapchat on your Smartphone, you may download many types of data and media files on the device. However, if any of the files are not downloaded correctly, Snapchat may not work accurately; thus, the snaps will not load. So we recommend deleting the cache files from your device. After clearing cache files, the RAM will be empty that allows the snaps to load correctly. To remove the mobile cache on both Android and iOS systems, follow the steps below.
For Android Users: Open Settings >>Applications >>Snapchat >> Storage and tap on the “Clear cache” option.
From Snapchat App: Open Snapchat >> Settings >> Clear cache to delete cache files in the application.
As you know, clearing cache files does not take a long time or not causes any loss of data, so it is one of the simple ways to fix the snap not loading issue. However, if this method does not fix the problem completely, then follow the next procedure.
3. Checking Network Connection and Snapchat Server
If the above methods are not solving the not loading issue, then the error is caused due to the incorrect WiFi or unstable mobile network internet connection. If you are having this issue while using the WiFi network, try switching to the mobile network. Also, there is another way where you can modify the DNS settings. This strategy has helped many users to fix the not loading snap problem. Here, we have explained how to change the DNS settings.
Step 1: Go to the WiFi Settings >> Modify Network >> Advanced Settings >> Change IP Settings to Static.
Step 2: Now change DNS1 and DNS2 to 22.214.171.124 and 126.96.36.199 in a respective position, Google DNS.
4. Uninstalling and Reinstalling Snapchat App
This is the last method you should try to fix the snaps not loading issue. Often, not using the latest version of the Snapchat application may lead to not loading the snaps. So to uninstall and reinstall it from Google Play, follow the steps below.
Step 1: Open the Play Store or the Apple store based on the type of mobile phone.
Step 2: Now, type “Snapchat” in the search bar and hit enter.
Step 3: Then check in the store whether there is an update or not.
Step 4: If you find any updates, then tap on the update option.
Step 5: When the app is updated, then try to re-upload the snap, and it will load.
Conclusion: The above four troubleshooting methods should work to resolve Snapchat’s not loading snaps issue. You can try each of them until the problem is fixed. However, if the issue persists after implementing the above troubleshooting, let us know, and we will try our best to fix the problem ASAP.